Policy

Refund Policy

If something is genuinely broken and we can't fix it, we'll refund you. Here's exactly how that works.

If, within the first 14 days after purchase, Fold has a problem that makes it unusable for its documented purpose and our support can't resolve it, we'll issue a full refund.

Eligible for a refund

• Critical bugs — errors that break core theme functionality and that support can't resolve.
• A documented feature that doesn't work as described in our docs.
• The theme can't be installed or configured despite correctly following our installation docs.
• We fail to provide the support entitled to you under your license.

Not eligible for a refund

• A feature you expected but that isn't listed in our documentation.
• Issues caused by custom code changes you made to the theme.
• Conflicts with third-party plugins or integrations we don't list as supported.
• Changing your mind, finding an alternative, or the theme not matching your taste.
• Not having the technical background to install or run a Ghost theme.

How to request one

Contact support with your license email and a description of the problem — screenshots or a link to the site help us move faster. We'll try to fix the issue first; if we can't, we'll refund you within 5 business days of confirming that.

This policy covers Fold and any future Gazette Ghost themes. Last updated 3 August 2026.